Support

You can call our central station @ 1-800-432-1429

Note: Your Account Passcode will be required

Press any key to stop the beeping!

At any security system keypad press the “✱” key plus the number “2” on the keypad.

1 = Service Required
2 = Loss of AC Power
3 = Telephone Line is cut
4 = Communications failure
5 = Sensor or zone fault
6 = Sensor or zone tamper
7 = Sensor low battery
8 = Loss of time and date

Refer to Page 11 in your users manual

Note; Please call our Office 239.772.0155

1. Determine which zone you would like to bypass from your zone list. For this example we will use zone 4.
2. At any security system keypad press the “✱” key plus the number “1” on the keypad.
3. Enter the zone number you would like to bypass. THIS MUST BE A TWO DIGIT NUMBER. In this case since we want to bypass zone 4 you would enter “04”.
4. Press the “#” key on the keypad. If you have successfully bypassed the zone and all the other zones are closed the green check mark or ready to arm indicator on your keypad will illuminate.
5. Repeat these steps to bypass multiple zones.

NOTE: The zone bypass feature is only good for one cycle of arming/disarming the security system. This means that when you arm the system and then disarm the system the zone bypass is eliminated.

Step 1 – Enter time/date programming by pressing [*][6] + [Master Code] + [1]
Step 2 – Enter [HH:MM] [MM/DD/YY]
Step 3 – Press [#] to exit

Note: Program the time using military standard (e.g. 8:00 pm = 20:00 hours)

To View the .dav files you will need to download the Video Player

From within the Video Player you can convert the file to a .avi file type which will play in Windows Media

DOWNLOAD VIDEO PLAYER HERE

See Below Video.

Use the link below for the RAS Software download

RAS SOFTWARE

STEP 1. Down load the App from the App Store (Linked below)
Apple; http://itunes.apple.com/us/app/icrss/id371266660?mt=8

Android; https://market.android.com/details?id=com.DMSSPro&hl=en

STEP 2. FOLLOW INSTRUCTIONS IN THIS PDF
(Click to download PDF)

This PDF File is 5MB, This may take a bit longer to download 

Typically the file that you download may be a very large file that most email client won’t allow you to send;

CounterStrike recommends using free file sharing services like You Send it, 4Shared, or Dropbox to send large files.

See the video below;

See video Below (best if viewed in 720P,and Fullscreen)

You can view multiple sites using the Pro Surveillance Software (PSS)

Click here for PSS Software Download for PC

View the video below for software setup;

To view  your DVR and Cameras you will need to use the Pro Surveillance Software (PSS) for MAC

Click here to download the PSS for MAC

See Video Walkthru below