Support

Here you will find some of our most requested user manuals, and Support Questions;

Please contact us for further questions

Alarm System User Manuals (PDF Downloads)

DSC

Honeywell/Ademco

2GIG

FAQ

Alarm Systems

How to cancel a false alarm

You can call our central station @ 1-800-432-1429

Note: Your Account Passcode will be required

DSC Alarm System - Trouble Condition Light

Press any key to stop the beeping!

At any security system keypad press the “✱” key plus the number “2” on the keypad.

1 = Service Required
2 = Loss of AC Power
3 = Telephone Line is cut
4 = Communications failure
5 = Sensor or zone fault
6 = Sensor or zone tamper
7 = Sensor low battery
8 = Loss of time and date

Refer to Page 11 in your users manual

Note; Please call our Office 239.772.0155

DSC Alarm System - How do I bypass a zone

Determine which zone you would like to bypass from your zone list. For this example we will use zone 4.
At any security system keypad press the “✱” key plus the number “1” on the keypad.
Enter the zone number you would like to bypass. THIS MUST BE A TWO DIGIT NUMBER. In this case since we want to bypass zone 4 you would enter “04”.
Press the “#” key on the keypad. If you have successfully bypassed the zone and all the other zones are closed the green check mark or ready to arm indicator on your keypad will illuminate.
Repeat these steps to bypass multiple zones.

NOTE: The zone bypass feature is only good for one cycle of arming/disarming the security system. This means that when you arm the system and then disarm the system the zone bypass is eliminated.

DSC Alarm System - Date & Time Programming

Step 1 – Enter time/date programming by pressing [*][6] + [Master Code] + [1]
Step 2 – Enter [HH:MM] [MM/DD/YY]
Step 3 – Press [#] to exit

Note: Program the time using military standard (e.g. 8:00 pm = 20:00 hours)

Video Surveillance Systems

I've Downloaded my Video Clip, How do "Email" the Clip to someone

Typically the file that you download may be a very large file that most email client won't allow you to send;

CounterStrike recommends using free file sharing services like You Send it, 4Shared, or Dropbox to send large files.

How Do I setup my Pro Surveillance Software?

See the video below;